ID.me

ID.me is identity verification and software used primarily for people to prove their legal identity online. The digital credential can be used to access government services, healthcare logins, or discounts from retail brands.

Originally created as a method of curbing fraud from state unemployment services, it garnered a bad reputation for negatively impacting the consumers of sites that use this technology.

Why it Sucks

 * 1) The main reason for ID.me's infamy is that the software requires you to snap images of your driver's license or passport, and you also have to take a selfie. It often does not recognize these documents, and once it fails to verify this information, then you'll be forced into a video chat with a "Trusted Referee," and the wait times can be extremely long. This verification is also a huge privacy concern, leading to many accusing it of being spyware.
 * 2) The system is extremely buggy and glitchy. Everything you do will result in an error, and the wait times for a Trusted Referee video chat can time out.
 * 3) Terrible customer support. If you run into issues verifying your identity, you have nobody to turn to. If you are able to get through, they usually never respond. If they do respond, they typically copy-paste a prewritten message that is unhelpful. This led to numerous lawsuits from users.